Privacy Policy

• Account information: name, email address, phone number, date of birth, and password.
• Health information: intake questionnaire responses, medical history, medications, allergies, and provider communications.
• Payment information: billing address and payment card details, processed by our payment processor. We do not store full card numbers.
• Shipping information: delivery address and order history.
• Device and usage information: IP address, browser type, pages viewed, and referring URLs, collected through cookies and similar technologies.

• To operate the platform, create your account, and connect you with a licensed provider.
• To process orders, arrange dispensing and shipping, and handle billing.
• To communicate with you about your care, orders, and account.
• To improve our services, troubleshoot issues, and secure the platform.
• To comply with legal obligations, including recordkeeping requirements that apply to healthcare and pharmacy services.

We share information only as needed to deliver the service or as required by law:

• With licensed providers who evaluate you and licensed pharmacies that dispense your medication.
• With service providers such as hosting, payment processing, shipping carriers, and customer support tools, under contracts that limit their use of your data.
• With legal or regulatory authorities when required by law, subpoena, or to protect safety.
• In connection with a merger, acquisition, or sale of assets, with notice to you.

We do not sell your personal information, and we do not share your health information with advertisers.

We use cookies for authentication, preferences, and analytics. You can control cookies through your browser settings. Blocking some cookies may break parts of the site. We honor Global Privacy Control signals where required by law.

We retain account and medical records for as long as required by applicable healthcare and pharmacy recordkeeping laws, and then delete or de-identify them. We use encryption in transit and at rest, access controls, and monitoring, though no method of transmission or storage is completely secure.

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to opt out of certain processing, and to appeal a decision about your request. Requests involving medical records may be handled under the HIPAA Notice of Privacy Practices. Contact us at privacy@getdickbig.com to make a request. We will not discriminate against you for exercising your rights.

The service is intended only for adults 18 and older. We do not knowingly collect information from minors. If we learn we have, we will delete it.

We will post any changes to this policy on this page and update the date above. Questions? Email privacy@getdickbig.com.