Refunds, Shipping & Returns

• Orders ship after a licensed provider approves your treatment and the pharmacy fills your prescription.
• Standard delivery typically arrives within 3-7 business days after the pharmacy ships. Expedited options may be available at checkout.
• Tracking information is emailed to you when your order ships.
• We currently ship only within the United States, and only to states where our affiliated providers are licensed.
• We cannot ship to PO boxes for certain carriers or medications.

Every order arrives in plain, unbranded packaging. There is no product name, no logo, and nothing on the outside that indicates what is inside. The sender name on the label is neutral.

For safety and legal reasons, prescription medication cannot be returned, resold, or reused once it has shipped. Do not send medication back to us. Dispose of unused medication at an authorized drug take-back location or according to FDA disposal guidance.

• Consultation fee: refunded if a provider is unable to review your intake, or if we cancel your order before review. If a provider reviews your intake and determines you do not qualify, the medication is not charged, but the consultation fee may be non-refundable because the clinical service was performed.
• Medication charges: refunded in full if your order is cancelled before the pharmacy fills it.
• Damaged, lost, or incorrect orders: contact support within 14 days of delivery (or expected delivery) and we will replace or refund the order.
• Subscription charges already processed for a shipped order are generally non-refundable.

Approved refunds are issued to the original payment method and typically post within 5-10 business days.

You can cancel at any time from your account or by emailing support@getdickbig.com. Cancel at least 48 hours before your next renewal date to avoid being billed for the next cycle. Cancelling stops future shipments; it does not refund an order already in process.

Questions about an order? Email support@getdickbig.com with your order number and we will respond within one business day.